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Whenever your return point accepts containers and refunds customers the deposit amount, the DMO reimburses you for the discrepancy if you have provided more refunded deposits than you have sold. It will also pay a handling fee to cover your operational costs (yet to be confirmed).
Handling fees are designed to offset expenses such as staffing, storage space, machine operation, administration and reporting.
This ensures businesses are not financially worse off for running a return point.
When a customer buys an in‑scope drink, they pay a deposit (expected to be 20p). This deposit sits within the Exchange for Change system, not with the retailer.
When the customer returns the empty container, the return point (either a staffed counter or a reverse‑vending machine) gives the refund back to the customer.
All money flows are managed by the Deposit Management Organisation (DMO) for Exchange for Change, which oversees deposit payments, refund processing and return‑point operating fees.
The Deposit Return Scheme will cover all single-use PET plastic bottles and metal cans used for drinks ranging from 150 ml to 3 L, allowing consumers to return them and claim a deposit refund.
The Deposit Return Scheme is set to launch on 1ˢᵗ October 2027 in England, Northern Ireland, and probably Wales. Scotland is adjusting its schedule so the rollout happens across the UK at the same time.